Aiding Recovery from the Impacts of COVID-19
HORNE offers a full-service solution, easily deployed to implement Emergency Rental Assistance Programs. We also offer customized solutions from the menu of services that we have refined while deploying housing solutions for multiple states across our nation.
Program Design and Management
Working in partnership with you, we bring best practices and practical program concepts to expedite the delivery of financial assistance.
States across the country have trusted our team and system to ensure end-to-end compliance for a variety of rental and housing programs. With a focus on quality – we ensure your compliance with all federal regulations.
With the limitations surrounding personal interactions during COVID-19, we are continuing to progress on programs while working remotely by engaging in proactive case management. Our team focuses on each applicant and works to help their recovery situation – providing excellent customer service.
Call Center & Constituent Services
Our operational experience includes accepting calls, aiding applicants, and providing exceptional service. Our training teaches customer service representatives to listen and aid participation with patience and empathy.
HORNE began adapting technology solutions for several states supporting Coronavirus Relief Funded programs in 2020. We have since expanded our systems to provide states with a rental solution that streamlines application intake, securely collects applicant information, automates Treasury-mandated prioritization, and rapidly approves funding.