HORNE is here to help homeowners remain in their homes.
COVID-19 has caused financial hardship for numerous Americans, and therefore payments associated with the most basic living expenses have been missed.
Homeowner Assistance Fund (HAF) provides an opportunity to help homeowners hit the hardest get back to normal and help strengthen our communities. HORNE offers a menu of services that have been built out specifically for this funding. We understand the fundamentals of running a successful funding program like this because we are already helping other states and, most importantly, their people.
Program and Case Management
HORNE has successfully administered federal community, housing, and rental recovery programs across the nation and brings in-depth experience and field-tested best practices for grants management. This track record of success will ensure timely delivery of recovery funds to homeowners in need, in addition to compliance with federal, state, and local policies.
Our Case Management team will guide applicants through the entire application process as their primary advocate for their assigned applicants. HORNE case managers maintain homeowner confidence through frequent contact and valuable updates. Our case managers are trained on industry best practices including, but not limited to exceptional customer service, confidentiality, application intake, and eligibility determinations.
Call Center Services
We know that the call center function is a significant gateway to the homeowner funding programs through our previous housing program experience around the country. Empathetic and knowledgeable service must be hallmarks of this funding program to instill public confidence in its ability to help and encourage homeowner participation.
Data Collection, Eligibility and Underwriting Services
HORNE has supported the data collection and eligibility service for billions in federal recovery funds. Our process is designed to provide thorough, efficient, and consistent eligibility determinators. We ensure end-to-end compliance, which includes working closely with applicants as needed for clarification and supporting documentation.
Our goal is to afford you the flexibility necessary to process disbursements. Starting day one, HORNE will listen to your needs and the local community's needs to develop HAF disbursement strategies in compliance with Treasury guidance.
Mortgage Servicer Relations and the Common Data File (CDF)
HORNE understands the importance and complexity of managing interactions and communications with several servicers across the nation and leverages our experience with the Common Data File to ensure smooth data sharing and transactions.